YOUR INFORMATION AND GDPR

Renu Physiotherapy collects information relating to patient’s health and personal details. This information is classed as sensitive data and termed as special category data. Under the new General Data Protection Regulation (GDPR), patients of Renu Physiotherapy have a right to know why their information is collected, for what purpose it is used and how it is kept safe. Patients also have greater rights to access the information that Renu Physiotherapy holds.

WHY IS INFORMATION COLLECTED?

For a detailed and accurate physiotherapy assessment and treatment to take place, information about a patient’s current and past health needs to be obtained. Under the GDPR Renu Physiotherapy has a legitimate interest in the patients’ information and that is part of the contract between a health professional and their patient. This information allows us to give patients the best treatment intervention possible.

HOW IS THIS INFORMATION USED?

Information such as addresses, allow us to generate invoices and post receipts and also to provide the treatment at your place of residence if so required. Your telephone number allow us to send text reminders of appointments and communicate with you outside of appointment times. E-mail addresses are used for confirmation of your appointment, sending you receipts and your individual online exercise programme when required through Physiotec. Your date of birth is used as a unique identification for your records. Medical details allow for a detailed assessment to take place which will help us diagnose and treat the problems that you have. In some instances, with your consent, there will be communication with the referring GP or Consultant or other Health Practitioner.

WHO HAS ACCESS TO YOUR INFORMATION?

All staff of Renu Physiotherapy are bound by patient confidentiality laws, the standards of conduct, performance and ethics of CORU (Regulating Health & Social Care Professionals) and the Irish Chartered Society of Physiotherapy (ICSP) code of conduct. Your information will not be shared outside Renu Physiotherapy unless you have given consent, except when:

• requested by law

• in your best interests and you are unable to give consent

All persons in the practice (not already covered by a professional confidentiality code) sign a confidentiality agreement that explicitly makes clear their duties in relation to handling personal health information and the consequences of breaching that duty. Practice staff may have access to your records for:Typing referral letters to GPs, Hospital consultants and other health practitioners, Opening letters from hospitals and consultants. These letters may be appended to your paper record or scanned into your electronic record. Record. Scanning clinical letters, reports and any other documents not available in electronic format. Photocopying or printing documents for referral to consultants. Handling, printing, photocopying and posting medico-legal, health insurance reports and associated documents.

DISCLOSURE OF INFORMATION TO OTHERS?

Access to patient records is regulated to ensure that they are used only to the extent that enables the practice staff to perform their tasks for the proper functioning of the Practice. In this regard, we may need to pass some of your information to other health and social care professionals in order to provide you with the treatment and services you need. Only the relevant part of your record will be released. These other professionals are also legally bound to treat your information with the same duty of care and confidentiality that we do.

HOW IS YOUR INFORMATION STORED?

Renu Physiotherapy will retain your information securely. Your name, address, date of birth, telephone number and e-mail are transferred onto the electronic record with Cliniko which is kept on a computer that is password protected with robust security measures to prevent loss of information.

All notes will be kept for a period of 7 years after the last treatment or date of death at which point they will be permanently deleted, this is in accordance with legal requirements.

HOW CAN YOU ACCESS YOUR RECORDS?

You have the right to request to see the information that Renu Physiotherapy holds about you. All requests will be answered in the time frame of no more than 40 days unless you are notified of a difference to this time scale. There will be no fee for information provided.

REQUESTS CAN BE MADE IN WRITING TO:

Renu Physiotherapy, Greystones Medical Centre, Mill Road, Greystones, Co Wicklow

Tel: 015312525 or info@renu.physio

In the instance where requests are excessive or unfounded, Renu Physiotherapy has the right to refuse and/or charge for time spent. This does not affect the individual’s right to complain to the data protection commissioner to seek judicial remedy. Where a fee is deemed appropriate Renu Physiotherapy will not comply with any requests until the fee is received.

YOUR RIGHT TO AMEND, RESTRICT AND OBJECT TO THE INFORMATION HELD.

Under the GDPR all individuals have the right to have incorrect information that is held about them amended. If this was to arise within the notes held by Renu Physiotherapy the notes would become restricted, i.e. not used until the issue was resolved. However, if Renu Physiotherapy deems the information to be accurate then no amendment will be made.

YOU HAVE THE RIGHT TO HAVE THE INFORMATION WE HOLD RESTRICTED:

• if you contest the accuracy

• you need the information to establish, defend or exercise a legal claim

• you object to the information held

In this instance all treatment will be stopped until the issue is resolved. You also have the right to object to Renu Physiotherapy holding your personal information on grounds relating to your particular situation and as with restriction, all treatments will stop and the notes will become restricted until the issue is resolved.

WHAT PERSONAL DATA IS COLLECTED FROM THE WEBSITE?

Renu Physiotherapy does not covertly collect any personal data about you on this website. It does, however, use a monitoring application to collate and analyse certain statistical information about the use of its website. When you visit our website the following information is retained about that visit:

• IP (Internet Protocol) address.

• The entry page to our website.

• The date and time stamp.

• A list of all the pages visited while in our website

• The name of the browser used, e.g. Firefox, Chrome, Internet Explorer

• This information is used to monitor usage of our website including the frequency of use of individual pages

No attempt is made to identify individual users or to associate the technical details listed above with any individual. The website usage data are used to inform the on-going improvement and development of Renu Physiotherapy’s website.

COOKIE POLICY

The following cookies are used in this website. For more information see: About the cookies Squarespace uses.

CRUMB

(Session) Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

SS_CVR

(2 Years) Identifies unique visitors and tracks a visitor’s sessions on a site

SS_CVT

(30 Minutes) Identifies unique visitors and tracks a visitor’s sessions on a site

SS_CID

(2 Years) Identifies unique visitors and tracks a visitor’s sessions on a site

SS_CVISIT

(30 Minutes) Identifies unique visitors and tracks a visitor’s sessions on a site

SS_CPVISIT

(2 Years) Identifies unique visitors and tracks a visitor’s sessions on a site

SS_COOKIEALLOWED

(30 Days) Remembers if a visitor agreed to placing Analytics cookies on their browser if a site is restricting the placement of cookies

DISCLAIMER

Renu Physiotherapy makes no warranty or representation in relation to any document that appears on this website. The contents of these pages are provided as an information guide only. They are intended to enhance public access to information about Renu Physiotherapy and its services. While every effort is made in preparing material for publication, Renu Physiotherapy accepts no liability for inaccuracies or errors on these pages or any site to which these pages connect. Although every effort is made to ensure the reliability of listed sites this cannot be taken as an endorsement of these sites. By using this website, you are accepting the terms of this Privacy Policy. If you do not agree with, or you do not accept any aspect of the Privacy Policy, you should not use this website.

We reserve the right to change this Privacy policy as appropriate. Every time you use this website you will be bound by the most recent version of the Statement. Therefore, we recommend that you should review the Privacy policy each time you use this website.